No wifi?! What can you do

What can you do if you don’t have wlan? Certainly you have already asked this question, at the last when Chrome Dino ran on the screen. But how can it be that internet access fails? What can you do about it? When can you contact who?

5 possible causes of internet failure

The failure of the internet is rather annoying. But how can it be that the Internet is at all?

WLAN It is on the router or device deactivated. In this case, check if the Wlan symbol on the right side of the application bar is displayed and activated. If this is not the case, you can choose it activate.

I notify: Also make sure that the aerial mode is deactivated.

Die The WLAN connection may be too weak or too slow To be. Among other things, this can be remotely from the router, sources of interference such as other radio or devices or a bad internet connection.

In this case you can try to do it Restart the router, Approach the device to the router or use a WLAN repeater to increase the range.

Die WLAN connection AND It is not possible. What are the reasons for this? For example, the wrong WLAN key has been inserted, use the router and the different encryption device or a Mac address filter that blocks certain devices.

Therefore, check if you Right wlan key know and enter if they Encryption on both corresponding parts And if the Mac-adassfilter It is deactivated or contains the device address.

On purpose: The Mac address is a clear identifier for each device and consists of 12 numbers and letters. Often you can find them on the device itself or in the network settings.

THE WLAN AND not visible. This may be due to the fact that the router does not send the SSID (the name of the WLAN network) or the device does not receive the SSID. It is necessary to check if the SSID is activated in the router menu and if the device can manually add SSID2.

THE Data consumption In the guest network too high. This can happen, among other things, if other users abuse hospitality or that hospitality is not sufficiently guaranteed. In this case you should check if the guest network own password has and if they Access limited to certain services or times.

Tipp: If these steps do not solve the problem, you can try to restore the network.

As a result, all saved network settings are eliminated and restored to the default settings. Go to this Settings> Network & Internet> Extended Network Settings> Restores the network now> Restore now.

However, note you are after New configures all networks duty.

What can you do

The solutions for the problems that have occurred so far have already been mentioned in the first chapter. As a reminder: you can …

• … Check if WLAN is activated on the router or device.
• … Restart the router. Wait that all the lights shine again before trying to connect.
• … make sure you know and insert the right WLAN key. Pay attention to big and small writings and special characters. If you have forgotten the key, you can often find it on the back of the router or in the router’s operational instructions.
• … Check if the encryption on the router and the correspondence of the device.

I notify: The most common encryption is WPA2 and WPA. If you don’t match, you can change the encryption in the router menu or use another device that supports the same encryption.

Are there also things you can take in hand?

Take it Device closest to the router Or use one Wlan-RepeaterTo increase the range. Avoid sources of interference such as other radio or devices networks that could disturb the WLAN signal.

Excursus: Find the router’s IP address

The IP address can be important if you do not have WLAN. But what is it actually? And how can you find them?

In the IP address of a router we talk about the Number you need to enter in the browser to access the router menu. There you can make various settings for your WLAN network. There are several ways to discover the IP address of your router.

Search on The lower or back of your router back After a sticker on which the IP address is noticed. It consists of four numerical blocks separated from points, such as 192.168.1.1.

Depending on the device, the search can differ:

Open the Request for registration on your Windows PCMaking the buttons [Windows] AND [R] Press simultaneously and then enter «CMD». Enter the «IPconfig» command and press the Enter key.

I notify: The IP address of the router is displayed in the «predefined gateway» line.

Go to yours Mac to System settings And click the Net. Select your WLAN network and click multiple options. Go to the TCP/IP card and look for the IP address in «router».

Open on yours Android device die Settings. So it’s up to WiFi. Tap the name of the Wlan network until a menu is displayed. Select Edit the network settings and then view the extensive options. Scroll down until the router’s IP address is displayed.

Make them Settings On yours iPhone or iPad Visible and go to Wlan. Touch the blue arrow next to the name of the Wlan network. You can find the IP address under «router».

Call Hotline: who, when, how?

You should call the hotline if you have tried all the other solutions and Wlan doesn’t work yet. Hotline can help you Problem to diagnose and remedyGiving them further instructions or by sending a technician.

Tipp : Hotline is generally available all day and for free.

To call the hotline, you need the Telephone number of your Internet Provider. Usually you will find them on the invoice, on the provider’s website or on the router alone. If you don’t see the number, you can also choose a general number, e.g. B. 0800 33 01000. You will then be forwarded to the right provider.

Before calling the hotline, you should have some information ready to simplify your conversation. This includes …

• Name and address of your Internet Provider
• Your number of customer or contract
• Name of the model and serial number of your router
• The IP address of your router
• The SSID key and the WLAN of your network
• The error message or the problem
• The steps you have already undertaken to solve the problem

If you have this information on hand, you can call the hotline and describe your problem. Follow them Instructions from the employee and answer his Requests.

If possible, remain in the Close to your router, to be able to make any changes. Also The name of the employee and a case numberIf you have to call again later.

In a nutshell: what can you do if you don’t have wifi?

If you don’t have Wlan, there are various ways to solve the problem. You can first check if WLAN is activated on the router or device, if the connection is too weak or too slow, if the registration is not possible, if the WLAN is not visible or if the guest network uses too many data. If these passages do not help, you can try to restore the network or call the hotline.

Sources

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